Stabilisation

As experts in managing property portfolios, we cannot work miracles. What we can do, however, is offer our experience of providing fast-action support in crisis situations. We are quick to recognise the points at which measures can be applied effectively, and our experience is that almost all imbalances have a few issues in common:

• Strong increases in vacancy rates, poorly-motivated letting teams
• High degree of tenant fluctuation and rent arrears, inadequate property management
• Maintenance backlogs, ill-defined responsibility for quality and costs
• Unclear service charges, often exacerbated by changes in property management
• Service contracts are either not upheld or not checked
• Insufficient accountancy auditing and intransparent reporting
• Systems support and interfaces between teams are often in need of improvement